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They are not telling the people what's going on but they are switching to wireless boxes for TV viewing so you have to have Wi-FI at home, if you start experiencing issues with your picture, just order a tech to come. I have spent a few weeks fighting with them on the phone, with the Indians, Mexicans, Colombian and people from every country except the US (you cannot reach anyone in the US) trying to solve the problem, the picture was pixalating, real bad, so bad you couldn't watch a complete show so I requested a technician to come, he told me what was going on, replaced my boxes and problem solved, but they don't have enough boxes to go around so they are keeping it kind of quiet.